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Terms of Service


The Aptica website is offered to you conditioned on your acceptance without modification of the terms and conditions contained herein. Your use of the Aptica website constitutes your acceptance of and agreement to be bound by the terms and conditions contained herein. These terms and conditions may be changed from time to time and your use of the site following any such changes shall confirm your agreement to be bound by the terms as modified.



The total value of the purchase will be deducted from the credit card or debit card or other means of payment, at the time the consumer places the order.

If an order cannot be fulfilled, Aptica will offer the consumer a choice of either an alternative item of the same total value or a full refund.

If Aptica fails to make delivery of the consumer's order within 30 days, the consumer will have the option of either a full refund or a replacement shipment.

It is the consumer's responsibility to supply the correct address details with the order. Aptica reserves the right to charge for any extra carriage costs incurred if the details supplied are incorrect.

Aptica quoted delivery days refers to working days and does NOT include  national holidays and weekends.

We have a Free delivery policy on all our orders.



Aptica requires written notification of a return and reason for return, via email or mail, which can both be found on the "Contact" section of the Aptica website, within 8 working days of receipt of order by the consumer. After Aptica has received the notification and is satisfied that the return is valid and after the original order has been returned, either a full refund or replacement goods will be provided to the consumer.

If the goods are not faulty, the consumer has 8 days from receipt of goods to cancel the order and return the goods for a refund. The goods should be returned to Aptica Belgium undamaged, unmarked and in their original packaging. Contacting Aptica  via email or mail as above for a returns number will accelerate the returns process. A refund will be provided upon successful receipt of return and if in compliance with the above, will be processed in accordance with the original method of payment.



All prices listed on the site include VAT unless stated otherwise.

VAT is charged at the standard rate of VAT.

Aptica  VAT registration number is BE06 78 373 458



Aptica retains the information given at the time of the consumer placing an order. This information is not disclosed to any third party, other than Aptica  affiliates. Name and address details will be disclosed to the courier to enable delivery.

Aptica reserves the right to amend these terms and conditions and any prices listed on the website at the discretion of Aptica

All information is collected lawfully and in accordance with the Data Protection Act 1998.



Aptica will take precautions to keep the details of the consumer's order and payment secure. Aptica cannot be held liable for any losses caused as a result of unauthorised access to information supplied to Aptica.

All transactional records shall be stored exclusively by Aptica.



Aptica reserves the right to change any price of goods as advertised on the website at the discretion of Aptica.

Consumer's will be informed of all changes to pricing relevant to their order before payment is processed.

If the consumer places an order, and at the time the order was placed the website was displaying an incorrect price, Aptica reserves the right to charge the full and correct retail value of the order.

Aptica reserves the right to change delivery charges as shown on the website at the discretion of Aptica.


BUSINESS CUSTOMERS is a business to consumer website; trade customers should contact our sales team on + 32 53 70 95 64

If however, the customer is a business or if the goods ordered from are used wholly or in part for business purposes, Aptica shall not be liable to the customer for any business loss including loss of profits, (whether direct or indirect) data, revenue, goodwill, incidental, or consequential loss that is suffered as a result of the purchase of goods from Aptica. Any other liability shall be limited to the price paid for the goods. We do not exclude Aptica liability for death or personal injury. Any goods purchased from Aptica must not contravene export controls.



Aptica reserves the right to decline orders for whatever reason, and no contract shall be formed unless and until the consumer's offer to purchase has been accepted by Aptica

The above policies are part of Aptica's commitment to high quality service. They do not affect your statutory rights as a consumer.